Our standard support package includes:
Access to our knowledge base and training materials
Tech support for event organizers before the event and during the event via email (low-priority, response within 48 hours) and live chat (high-priority, response within 10 minutes during our business hours 8 AM - 6 PM eastern time)
One 60-minute video training
Additional support can be purchased for $100/h, with a two hour minimum.
Support via phone number is also available for an additional fee.
Frankly, most of our clients don't find that they need support during their events. However, we know peace of mind is valuable- if you're interested in adding more support, please include that in when you request an upgrade.