Often, the Upload will not work or not work how you expected because of errors with the template.
Please check the template you uploaded and make sure that:
The file is saved as a .csv or .xlxs file
The headings in your upload file match the order of the template
No template headings are missing
Check out the template here.
Important note: Groups
If your upload contains Groups, Groups must be added prior to the upload.
If you have issues with the Groups, please check the Group acronyms in your upload file and make sure they match the acronyms you entered in the Group tab.